Texecom Premier alarm fault alerts & how to fix When something goes wrong with the Texecom Premier alarm, various fault alert messages will appea
Texecom Premier alarm fault alerts & how to fix
When something goes wrong with the Texecom Premier alarm, various fault alert messages will appear on the key pad. Here’s a quick guide to common Premier alarm fault codes, what they mean and potential ways to fix the faults.
N.B. if you need some advice to fix your Premier alarm problem, set up an appointment with our TexSupport helpline service >>
Mains power off alert
This Premier alarm alert means that there is a Mains failure (the keypad may chime every minute, enter a valid User code or press [RESET] to stop the chime). The display will automatically clear this alert message when mains is reapplied.
Signal Path fault
There is a signal path fault (the keypad may chime every minute, enter a valid User code or press [RESET] to stop the chime). The display will automatically clear when line fault clears. The signal path may be telephone line or mobile phone network.
Battery fault alert
This alert means that there is a fault with the standby battery (the keypad may chime every minute, enter a valid User code or press [RESET] to stop the chime). Contact your alarm company immediately
Tamper fault alert
This alert message means that there is a Tamper fault (the alarm will sound, enter a valid User code to silence the alarm, this fault cannot normally be cleared). Contact your alarm company immediately.
The service timer has expired indicating that the system requires a service or a fault has occurred that requires attention (the system can normally still be used). Contact your alarm company to advise.
The keypad has been disabled to prevent unauthorised access. This normally occurs when a zone programmed as ‘Security Key’ is active, the display will automatically clear when the zone returns to normal.
A zone with the ‘Activity’ attribute has not been activated within the activity time period, this may be caused by an obstruction (view the zone status to find out which zone has not activated then activate the zone to clear the fault).
Area failed test
Keypad locked out
Alarm Engineer on site
Telephone support – Texecom helpline
If you’ve got a problem with your Premier alarm that you really want to fix, then a good, quick and cheap option is to use our SmartSecurity Tech Telephone technical helpline service. Get more information on how to access this service here >>