To change the battery on your Infinite Prime alarm, remove the front panel by pressing the 2 clips at the bottom of the panel, and lifting the front forward. At this point, the alarm will go off. To silence alarm, enter your 4 digit code.

With the panel now open, locate the battery and remove the two terminals (red and black) making sure these don’t touch, and removing and replacing the battery. Please note, there is live 240V power in the transformer – so please be careful and make sure you don’t touch this. Also please make sure you don’t knock any of the other wires in the panel – as these may cause your alarm to stop working.

Now replace the alarm panel lid, making sure it’s firmly installed – and reset.

Still, need help?

If you still need help with your alarm, then get in contact with our team to see if we can help you >>

Or if you know you need an engineer then book an ‘on-site visit’ where one of our trained engineers comes out to your site to fix your problem.  Book an engineer visit here  or email us at help@smartsecurity.support