If you don’t know the code to your Infinite Prime alarm system then the only option is to ‘default’ your alarm panel.

Defaulting the panel is a complex process, requiring re-programming the whole panel – only possible by a trained engineer on site.

Still, need help?

If you still need help with your alarm, then get in contact with our team to see if we can help you >>

Or if you know you need an engineer then book an ‘on-site visit’ where one of our trained engineers comes out to your site to fix your problem.  Book an engineer visit here  or email us at help@smartsecurity.support