Guide to resetting your Galaxy alarm If your ADT Honeywell Galaxy system (or any Galaxy alarm system) has been activated
Guide to resetting your Galaxy alarm
If your ADT Honeywell Galaxy system (or any Galaxy alarm system) has been activated for some reason (either a real break-in or false alarm) then there are different scenarios for resetting your alarm – depending on how it’s been programmed.
- Manager reset
- Engineer reset
- Normal user reset
Engineer reset – Galaxy alarm
Commonly (and annoyingly) bigger alarm companies (like ADT / Chubb / Secom) will programme in an ‘engineer reset’ into the system – meaning that an engineer has to visit your site to physically reset your alarm – by putting in their special alarm code. This is a very quick / easy process, but is something that your alarm company will charge you £££ for (annoyingly).
The alternative to calling out your current alarm company we provide a lower cost / nationwide service where we can help reset your alarm – and take it over (re-programming out functions like ‘engineers reset’).
Manager reset – Galaxy alarm
If you have ‘Manager reset’ programmed on your Honeywell Galaxy alarm, then a NOT POSSIBLE TO SET message will appear, followed by ‘Manager Reset Required’ message.
Following alarm activation the system requires to be reset by a manager
In this case you entering a manager level PIN followed by ent; this will reset your Galaxy alarm system following an alarm activation.
User reset – Galaxy alarm
If you see a ‘User reset required’ message on your Galaxy alarm system, then you need to follow these instructions to reset your alarm:
- Enter your 4 digit user code. Press [ENT].
- Scroll through the menu using [A>] or [B<], and then press [ESC]. This will then return you to the home screen.
- From here you should be able to set your alarm as normal.
Still, need help?
If you still need help with your Galaxy alarm, then get in contact with our team to see if we can help you >>
Or if you know you need an engineer then book an ‘on-site visit’ where one of our trained engineers comes out to your site to fix your problem. Book an engineer visit here or email us at firstname.lastname@example.org
If you’d like to get your Galaxy Honeywell alarm system checked / fixed by a professional engineer, book in an appointment with one of our engineers via our online engineer booking service here >>