Troubleshooting Guide for the HAES Esento Excel fire alarm panel

Troubleshooting Guide for the HAES Esento Excel fire alarm panel

The HAES Esento Excel fire panel is a sophisticated and reliable system designed to protect a variety of properties. This guide assists users in trou

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The HAES Esento Excel fire panel is a sophisticated and reliable system designed to protect a variety of properties. This guide assists users in troubleshooting common problems and understanding the general usage of the panel, ensuring optimal performance and safety.

Common faults with the HAES fire alarm system – Esento Eclipse

The following is a list of the common faults with a HAES fire alarm system, including user set-up and programming problems:

  • HAES fire alarm system buzzing / beeping: how to stop the buzzer on the Esento Eclipse fire alarm
  • Fault with zone: how to disable / enable a zone on the HAES fire alarm
  • Sounder going off: how to turn off sounder on HAES fire alarm
  • False alarming: how to stop a false alarm on the HAES fire alarm, and disable outputs
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How can I activate the controls on the HAES Esento Excel fire panel?

To activate the controls on the HAES Esento Excel fire panel, you can use either the key switch or the keypad. 

Using the Key Switch

  • Turn the key clockwise to the ‘On’ position.
  • The ‘Access Level’ indicator LED will light up, and all buttons on the keypad will become operational.
  • To deactivate the controls, turn the key back to the ‘Off’ position.

Using the Keypad

  • Enter the four-digit code (factory default is 1-2-3-4) using buttons 1 to 4.
  • Press the ‘ENTER’ button.
  • The ‘Access Level’ indicator LED will light up, and all buttons on the keypad will become operational.
  • The controls will automatically deactivate after 2 minutes of inactivity.

How do you reset the HAES Esento Excel fire alarm panel?

To reset the HAES Esento Excel panel after an alarm or fault condition:

  • Activate Controls: Use the ‘Activate Controls’ key switch or enter the four-digit code on the keypad (default code: 1-2-3-4).
  • Reset: Press the “Reset” button.
  • This will clear the alarm or fault condition and return the panel to standby mode.

How do I silence the sounders on the HAES Esento fire alarm panel?

To silence the sounders during an alarm condition:

  • Activate Controls: Turn the key switch to the ‘On’ position or enter the four-digit code on the keypad.
  • Press the “Silence Alarm” button.
  • The sounders will be silenced, but the alarm condition will remain active until reset.
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How do you enable/disable a zone on the Esento Excel panel?

To enable or disable a zone on the HAES Esento Excel panel:

  • Activate Controls: Use the key switch or enter the four-digit code.
  • Press and hold the “Disable Mode” button (button 1) for 3 seconds.
  • The panel will beep, and the Zone 1 Fault LED will pulse slowly.
  • Press the “Disable Mode” button repeatedly to cycle through the zones until the desired zone’s LED pulses slowly.
  • Toggle Zone: Press the “Enter” button to select the zone. The LED will change to a rapid pulse. Press “Enter” again to toggle between enabled and disabled.
  • Press and hold the “Disable Mode” button for 3 seconds to exit disable selection mode.

How do I perform a lamp test on the HAES Esento panel?

To perform a lamp test:

  • Press and hold the “Menu/Info” button for more than 2 seconds.
  • All panel LEDs will illuminate in sequence, and the panel buzzer will sound to indicate the test is in progress.

How do I perform a fire drill on the HAES Esento panel?

To perform a fire drill:

  • Activate Controls: Use the key switch or enter the four-digit code.
  • Press and hold the “Test Mode” button (button 2) for 3 seconds.
  • The Test Mode LED and Zone 1 Fault LED will pulse slowly, and the Sounder Status LED will pulse rapidly.
  • Press the “Test Mode” button to cycle through zones. Use the “Enter” button to select and toggle zones in and out of test mode.
  • Toggle sounders on or off by selecting the sounder status position and pressing “Enter.”
  • Press and hold the “Test Mode” button for 3 seconds to exit test selection mode.

How do I enable/disable the sounders on the Esento Excel fire alarm panel?

To enable or disable the sounders:

  • Activate Controls: Use the key switch or enter the four-digit code.
  • Press and hold the “Disable Mode” button for 3 seconds.
  • Cycle through the zones until the Sounder Status LED pulses slowly.
  • Toggle Sounders: Press “Enter” to select the sounders. The LED will pulse rapidly. Press “Enter” again to toggle between enabled and disabled.
  • Press and hold the “Disable Mode” button for 3 seconds to exit disable selection mode.
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How do I silence the buzzer on the Excel panel?

To silence the internal fault buzzer:

  • Press the “Mute Buzzer” button.
  • This will acknowledge the fault and silence the buzzer. The associated fault LED will continue to flash until the fault is resolved and the panel is reset.

What should I do if the Esento Excel panel detects a fault?

If the HAES Esento Excel fire panel detects a fault, the General Fault LED will illuminate, and the internal fault buzzer will sound. Secondary LEDs will light up depending on the fault location. To diagnose the fault:

  • Press and hold the ‘ENTER’ button to reveal more detailed information about the fault location and type. 

  Note that this function will not work if the panel is in a fire condition. If no faults exist, pressing the ‘ENTER’ button will have no effect.

How can I enable/disable a specific circuit or zone on the Excel panel?

To disable or enable a specific circuit or zone on the HAES Esento Excel fire panel:

  • Activate the controls by turning the key switch or entering the four-digit code on the keypad.
  • Press and hold the Disable Mode button for 3 seconds until the panel beeps, and the General Disablement LED and Zone 1 Fault LED pulse slowly.
  • Press the Disable Mode button to cycle through the zones and outputs until a slow pulsing LED indicates the desired one.
  • Press the ‘ENTER’ button to select it. The indicator LED will change to a rapid pulse.
  • Press ‘ENTER’ again to toggle between enabled and disabled.
  • Press and hold the Disable Mode button for 3 seconds again to exit the disable selection mode.
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How do I test the Esento Excel panel system with sounders?

To test the system with sounders on the HAES Esento Excel fire panel:

  • Activate the controls by turning the key switch or entering the four-digit code on the keypad.
  • Press and hold the Test Mode button for 3 seconds until the panel beeps and the Test Mode LED and Zone 1 Fault LED pulse slowly.
  • The Sounder Status LED will pulse rapidly, indicating the test will include sounders.
  • Press the Test Mode button to select the desired zones.
  • Use the ‘ENTER’ button to toggle the selected zone between in and out of test mode.
  • When all zones to be tested are selected, press and hold the Test Mode button for 3 seconds to exit the test selection mode.
  • Activation of a call point or detector will cause the sounders to pulse, and the device will automatically reset.

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Book a HAES fire alarm engineer to fix your HAES fire alarm fault

We’re specialists in helping fix problems with HAES Fire alarm systems. If you want to fix a fault or book a maintenance engineer to service your HAES Fire alarm, then get in contact with our team. Our fire alarm engineers can provide:

  • Fire alarm fault fix: our experienced fire alarm engineers can help fix problems with your HAES fire alarm
  • Maintenance service for HAES fire alarm: we have maintenance engineers who can visit your site and service your HAES fire alarm

Our fault-finding and maintenance engineers specialising in HAES alarms operate across the UK. We have HAES fire alarm engineers in London, Birmingham, Cannock, Leeds, Manchester, Doncaster, Wakefield and York.  Book an engineer visit here  or email us at help@smartsecurity.support