What is ATS Path Fault on Texecom Premier alarm & how to fix

What is ATS Path Fault on Texecom Premier alarm & how to fix

If an ATS Path Fault message appears on your Texecom Premier Elite alarm, then this indicates that you have had some kind of ‘communication failure’

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If an ATS Path Fault message appears on your Texecom Premier Elite alarm, then this indicates that you have had some kind of ‘communication failure’ to do either with:

  • Telephone line
  • Broadband
  • Mobile phone network

N.B. a Texecom ATS Path Fault may also result in your alarm to start beeping intermittently.

How to remove ATS Path Fault on Texecom alarm

To remove the ATS Path Fault message from your Texecom alarm, all you need to do is PRESS ‘RESET’. Pressing this button should return your alarm to its normal home screen.

How to fix ATS Path Fault on Texecom alarm

Because the ATS path Fault is to do with an external communication network (i.e. telephone line / broadband) the fault will generally ‘fix itself’ (or rather your network provider will fix it). All your Texecom alarm is doing is warning you that it’s detected a fault, which would have resulted in a problem with your alarm.

For example, if your broadband went down, causing an ATS Path Fault, then this would result in your SmartCom and your Connect App to stop working.
Of course, if the ATS Path Fault on your Texecom alarm does come back it may not be a problem with your network provider, but rather be a problem with you internal communications set-up e.g. someone might have disconnected the ethernet cable from the alarm to the router – resulting in the Texecom alarm being disconnected from the network. This is easy to check and fix.

How to remove ATS Path Fault messaging functionality

If you find the ATS Path Fault message annoying / useless to you, then you can opt to remove this functionality from your Texecom Premier Elite alarm.

You need to be in ‘engineering mode’ to change this, so we’d recommend getting an engineer to do this for you.

These are the options that need to be changed in your Texecom Premier programming:

  • Choose Global Options
  • Choose Hardware
  • Choose Turn off ‘ATS Path faults’ and also select Areas > Options > ATS Path Faults and then deselect all areas
  • Finally, choose and set to ‘nothing fitted’ Com Port Set up > On board digi 

Still, need help?

If you still need help with your alarm, then get in contact with our team to see if we can help you >>

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Or if you know you need an engineer then book an ‘on-site visit’ where one of our trained engineers comes out to your site to fix your problem.  Book an engineer visit here  or email us at help@smartsecurity.support

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