Paxton Net2 not working – troubleshooting Paxton faults

Paxton Net2 not working – troubleshooting Paxton faults

Paxton is one the UK’s leading manufacturers of access control systems, providing access control security solutions for leading businesses across the

Paxton Net2 power failure & battery back-up
How to reset Paxton Net2
Flashing green LED on a Paxton Net2 reader / keypad

Paxton is one the UK’s leading manufacturers of access control systems, providing access control security solutions for leading businesses across the world.

Paxton’s most popular networked access system is the Net2, a software-based access control system.  As with all network-based systems, there are a myriad of problems that can occur with the Paxton Net2. We’ve put together a comprehensive fault finding guide to the most common Paxton Net2 access control faults, including:

  • Paxton Net2 reader not working
  • Green light flashing constantly on Paxton readerlearn more here
  • Amber LED light on Paxton Net2 reader not working
  • Paxton Net2 power failure alarm – not workinglearn more here
  • Net2 acu not responding
  • Net2 acu beeping
  • How to reset / re-book the Paxton Net2learn more here
  • How to add / remove / bar users from the Net2 system

Need help from an engineer?

If you need help fault finding your Paxton system and want to fix it, then get in contact with our team to see if we can help you >>

Access Control Tech support

Or if you know you need an engineer then book an ‘on-site visit’ where one of our trained engineers comes out to your site to fix your problem. We have engineers based all around the UK.  Book an engineer visit here  or email us at help@smartsecurity.support

Paxton Net2 Reader not working

If you’re Paxton Net2 reader or keypad has a fault, then it’s likely to be one of the following x5 things causing the problem:

  • Software settings
  • Interference
  • Power issues
  • Connection issues
  • Cable & distance issue

Watch our how-to video to give you a sense of what to look for when fixing your Paxton system, and how to fix it:

Paxton Net2 power / battery failure problem

If you lose power to your Paxton Net2, then it should continue working as the system includes a back-up battery. This battery should last for over 12 hours if not connected to the mains.

If the battery back-up is not working, then it likely to be one of two things:

  • An old / faulty battery
  • A faulty connection to the battery

Watch our how-to video to give you a sense of what to look for when fixing your Paxton system, and how to fix it:

Green light flashing on Net2 & door won’t close

If a green LED light is constantly flashing on your Paxton Net2 system, this indicates that the door is being held open by one of two things:

  • Physical connection: this is most usually a faulty button or two wires shorting / connecting (i.e. a faulty wire)
  • Software settings: this is most likely the Net2 software being programmed incorrectly

Watch our how-to video to give you a sense of what to look for when fixing your green light flashing problem on your Paxton system, and how to fix it:

What the LED lights on your Paxton system indicate

If you have a LED light fixed or flashing on your Paxton Net2 access control system, then it is likely to indicate the following:

  • Green LED: Green indicates door activity. If it flashes green it means that the door is open.
  • Amber LED: Amber indicates connectivity with the Net2 server
  • Red LED: Red indicates power connectivity.

Watch our how-to video to give you a sense of what to look for when trouble-shooting your Paxton access control system, and how to fix it:

Still, need help?

If you still need help fixing your access control system, then get in contact with our team to see if we can help you >>

Access Control Tech support

Or if you know you need an engineer then book an ‘on-site visit’ where one of our trained engineers comes out to your site to fix your problem.  Book an engineer visit here  or email us at help@smartsecurity.support