If there is a problem with your Paxton Net2 system, then resetting the ACU could help. To do a Paxton Net2 reset, you need to follow these 8 steps:
If there is a problem with your Paxton Net2 system, then resetting the ACU could help. To do a Paxton Net2 reset, you need to follow these 8 steps:
- Stop the Server
- Power down ACU
- 3. Insert a link
- 4. Power up the ACU
- 5. Remove link
- 6. Restart the Server
- 7. Leave 2 mins for firmware update
- 8. Check ‘Green Tick’
1. Stop the Server
First, stop the Net2 Server. Do this via the Net2 PC software, by doing a ‘right click’ to the ‘green triangle’ (located at the bottom of your screen) and select ‘Stop Net2 Server’. Once you’ve done this the green triangle will go to grey.
This will cause the OK LED to double pulse, and the network LED to turn off.
2. Power down ACU
Now power down the ACU.
3. Insert a link
Insert a link wire between the orange and mauve terminals on reader 2 port.
4. Power up the Paxton ACU
Power up the ACU (resulting in a double beep). At this point the OK LED will remain off.
5. Remove link
You should now remove the link, whilst at the same time leaving the unit powered on.
6. Restart the Server
At this point you now need to restart the Net2 server – by right clicking the ‘Start server’ button.
7. Leave 2 mins for firmware update
By Starting up the Server, the first thing the software does is automatically update the firmware – which will take about 2 minutes.
During this time the ‘Exit LED’ on the ACU will be ON, and the ‘Amber LED’ on the reader will be OFF.
Once the firmware download is complete, the ‘Exit LED’ will be OFF, and the ‘Amber LED’ on the reader will be ON – along with the green and red LEDs.
8. Check ‘Green Tick’
You now need to restart the Net2 software, and a ‘green tick’ should now show, indicating that the ACU has been detected.
Important extra notes:
- This procedure must be carried out on any Paxton ACU without a flashing OK LED, one at a time.
- If the download fails, the Amber LED on reader one and reader two will be off. Check the data cable and resistance and repeat above.
Watch how-to video
If you need a step-by-step guide of how to reset a Paxton ACU, watch the following video:
Still, need help?
If you still need help with your Paxton system, then get in contact with our team to see if we can help you >>
Or if you know you need an engineer then book an ‘on-site visit’ where one of our trained engineers comes out to your site to fix your problem. Book an engineer visit here or email us at help@smartsecurity.support