TexSupport

TexSupport

Texecom Technical Support

TexSupport is a Technical Support service for owners & installers of Texecom Security equipment from the smart guys at SmartSecurity.  If you’ve got a problem with your Texecom Veritas or fault with your Texecom Premier alarm system then TexSupport is a good starting point to help solve those problems.

Texecom telephone helpline

If you’ve got a problem with your Veritas alarm that you really want to fix, then a good, quick and cheap option is to use our TexSupport telephone helpline service. This Texecom helpline gives support for Veritas alarms and Premier alarms.   Set up a call with a Texecom technical support specialist online here >>

Texecom technical support helpline

Marian heads up our TexSupport help desk, and is our resident in-house Texecom equipment guru.  What Marian doesn’t know about Texecom security technology isn’t worth knowing –  having worked as an alarm engineer for the last 10 years, specialising in installing Texecom equipment across the UK.  Get in touch and book your appointment with Marian here >>

The TexSupport help desk is an international service, providing support all around the world – including US, UK, Europe, Slovakia (specific language support available), Australia, South Africa and India.

Texecom equipment deals

You can buy Texecom equipment from our sister shop SmartSecurity.Store.  Texecom alarm equipment you can buy includes:

  • Batteries (alarm panel & sensor batteries)
  • Sensors
  • Panels
  • Panel kits
  • Spare parts (e.g. PCBs, PSUs, fuse, covers etc.)

Veritas alarm problems

Here’s our tips on how to fix problems with Veritas alarms, providing a trouble shooting guide to help solve faults and errors on your Texecom alarm . . .
  • Veritas alarm keeps beeping: read fix here >
  • Veritas alarm won’t turn off: read fix here >
  • Veritas alarm battery dead
  • Veritas alarm tamper fault:
  • Veritas alarm reset (factory and engineer reset)

Premier alarm problems

The Texecom Premier is a complicated alarm system, with an especially complicated menu system.  Here’s our guide on how to fix faults and problems with your Premier alarm:

Common Texecom alarm problems

There are a number of standard common problems you find with Texecom equipment, here’s a breakdown (and some useful links) to help fix there:

  • My Texecom alarm is buzzing: learn how to fix buzzing alarm here >>
  • I have a fault message showing on my Premier alarm key pad: view what Premier fault messages mean here >>
  • I can’t set alarm following an activation
  • The system won’t set and the tamper light is red
  • The system won’t set and the unset light is flashing green once a second
  • The system won’t set and the unset light is flashing green twice a second
  • The keypad isn’t showing any lights and is completely unresponsive

For some suggestions of how to fix the above problems, check out our Veritas Trouble-shooting page >>

How to fix Texecom alarm guides

  • How to change battery in Premier wireless alarm sensor
  • How to change battery in Texecom alarm panel: read instructions here >
  • How to fix Veritas alarm problem
  • How to fix broken Texecom alarm
  • How to turn Veritas alarm off
  • How to set Veritas alarm

Texecom Installer manuals

Here’s a full list of downloadable installation manuals for the various Texecom alarm panels.

User guides & manuals

If you’re simply looking for manuals for your alarm system, you can access online versions of Texecom’s various equipment here . . .

Texecom alarm equipment specifications

  • Veritas R8
  • Premier 24
  • Texecom Veritas Reflex PIR
  • Texecom Premier Elite PIR
  • Texecom Mirage Dual Technology PIR
  • Texecom Premier Elite Twin Dual Element PIR
  • Ricochet wireless technology
  • SmartCom

Texecom product reviews

Texecom alarm spare parts

Telephone support – Texecom helpline

If you’ve got a problem with your Texecom Veritas or Premier alarm that you really want to fix, then a good, quick and cheap option is to use our SmartSecurity Tech Telephone technical helpline service.  Get more information on how to access this service here >>

 

Texecom technical support helpline

Marian is our resident in-house Texecom equipment guru.  What Marian doesn’t know about Texecom security technology isn’t worth knowing –  having worked as an alarm engineer for the last 10 years, specialising in installing Texecom equipment across the UK.  Get in touch and book your appointment with Marian here >>